Richard Rouse – Managing Director
Richard launched RJR Consulting (RJR) in 2006 in response to the demand for an alternative to the traditional sales model. The intention was to provide excellent and flexible telesales & telemarketing resource that worked as an extension of the client company saving time, fixed costs and the extra infrastructure of a full time team. Since 2007 Richard has established long term relationships with Pearson Plc, The British Bankers Association, The British Governemnt and RJR works with many other companies.
Richard left university with an engineering degree in 2000 and has subsequently worked in sales and sales management roles ever since. Initially at the Institute of International Research (IIR) within the financial conferences’ sales function Richard had responsibility for selling delegate places as well as exhibition and sponsorship packages.
In mid 2002 Richard moved to FT Knowledge (FTK) for a more consultative role working closely with individual companies on L&D projects enabling publicly listed companies to make the transition to International Financial Reporting Standards (IFRS) from UK GAAP or other local GAAP. During this period Richard worked closely with a wide raft of companies like Deutsche Bank, ASDA Walmart, and BP.
In April 2004 Richard became Regional Business Development Director at FTK and had responsibility for the Gulf and Middle East region as well as for law firms and technology providers in London. Richard was responsible for client acquisition and retention, as well as client curriculum design and development and all project implementation. He worked with companies like Herbert Smith, Allen & Overy, and Thomson Financial in London and with companies like Saudi Aramco, Abu Dhabi Investment Authority, and the National Bank of Dubai in the Gulf.
Following this Richard spent a brief period working with an international mail and distribution management company helping them establish themselves as one of the most successful companies in the industry.
Richard has come to understand exactly what is required to deliver a successful and sustained sales campaign all round the world and takes this experience into every engagement.
Martin Belcher – Telemarketing Manager
Martin Joined RJR Consulting in early 2010 in the role of business development as he wanted to join an exciting and fast growing organisation and saw an opportunity to become part of the companies success story. Following his instrumental involvement in a number of large client initiatives Martin took on the role of Head of Telemarketing Operations with two key responsibilities:
- To keep RJR’s clients happy through the successful delivery of telemarketing services
- To keep the telemarketing team happy and effective
Martin made an instant impact on clients through his attention to detail and his love for all things related to telemarketing metrics, forcasts and ratios. Additionally Martin has been the driving force behind the RJR sales academy which ensures the telemarketing team receive ongoing training and mentoring and are always able to deliver.
Prior to joining RJR Consulting Martin had a varied career, initially training to be an electrician in the mid 80s before setting up his own electrical contractors. Following five successful years Martin sold this business in order to make a career change and a move into sales.
Martin quickly found his feet and joined Humana Consulting a large recruitment business and thrived on the fast paced nature of recruitment. Rapidly moving through the ranks, because of his business skills and people skills, Martin soon became a team leader before eventually becoming a sales manager. Martin’s team were responsible for identifying high achievers and placing them within large blue chip consulting firms.
After several years in this role Martin took a career break and pursued in interests in other areas and now is training to be a qualified counsellor and holds a practitioner level qualification in Neuro Linguistic Programming.
Mace Carnochan – Non Exec Director
Mace brings an unparalleled depth of experience to RJR. He has been involved in the telemarketing industry for nearly 30 years from Agent to Managing Director. During this time he has advised numerous companies and designed and/or run literally thousands of campaigns. As Marketing Director of Merchants Ltd he was instrumental in building this brand from inception to the market leader in telemarketing consultancy. Latterly his role has grown into management consultancy; utilising the wealth of customer data generated from telemarketing to assist companies become more customer-focussed.
His international experience includes; UK, Europe, South Africa and North America.
Industry experience includes; financial services, telecommunications, airlines, automotive, industrial products and services, insurance, publishing, health care, government, corporate relations, global couriers, car hire, oil, and television.
Applications include; sales, marketing, research, and customer service. All of these have been run both in and outbound for B2B, and B2C. He also has extensive experience in people, (recruitment, training and management) process and technology.
William Rouse
Bill is a Chartered Accountant with over 30 years experience gained, across all industries, while he was a Partner at one of the world’s leading accountancy firms, PKF. Bill advises on all aspects of the financial running of RJR.
